T-Mobile Is Forcing Legacy Plan Customers Onto Its Current Plans


Thousands of T-Mobile customers who’ve stuck with old phone plans are being uprooted and moved to the company’s current lineup of plans. For many, that’s going to mean a price increase of up to $6 per line.

A T-Mobile representative chose not to share which plans are being retired, but said some of them stretch back 10 to 15 years. That could include Simple Choice, T-Mobile One, One Plus and the Magenta family of plans, as well as grandfathered Sprint plans that carried over when T-Mobile and Sprint merged in 2020.

The change will apply within the next few weeks and you can expect it to be reflected on your subsequent billing cycles. Affected subscribers, including some small businesses, should expect to get the news via text or through the T-Life app. You can also visit T-Mobile’s rate plan migration page, which requires you to log in to your account, to check your new plan details.

Each affected customer is being moved to a “like-for-like” plan with features similar to what they have now. For example, a CNET colleague’s One Plan TE plan will become Experience More with Appreciation Savings. He’ll gain unlimited high-speed 5G and 4G LTE data, 60GB of mobile hotspot data, Netflix Standard (with ads) and video streaming at up to 4K UHD. However, Apple TV Plus, which had been included for six months through the Apple TV on Us promotion, will instead cost $3 a month.

Two screenshots showing T-Mobile plans and features in a grid.

Screenshots show a CNET colleague’s T-Mobile plan migration from the retiring One Plan TE to the new Experience More with Appreciation Savings plan.

Screenshot by Jeff Carlson/CNET

The Experience More with Appreciation Savings is a special plan for the customers who are being migrated; if he were to switch to the regular Experience More plan, he’d end up paying a higher rate. So far, aside from the optional Apple TV fee, it appears that his monthly cost will not increase with the move.

In addition, customers are reporting online that the T-Mobile Kickback program, which provides credit if you use less than 2GB of data in a month, is being retired along with the plans. Lines that are currently free from old promotions will remain free.

It’s not unusual for companies to take action to shake people off older plans. AT&T added a fee to some of its legacy plans in May, and T-Mobile added price hikes in March 2025. What’s different here is that T-Mobile is taking action directly and automatically, versus encouraging its customers to upgrade.

Allan Samson, chief marketing officer at T-Mobile, explained during a briefing prior to the announcement that “absolutely nothing is required of the customer, and it just is going to happen.”

He said the legacy plans will be moved to comparable modern plans in the current lineup, which includes Essentials, Essentials Saver, Experience More, Experience Beyond and Better Value. That will bring more features such as expanded international roaming, premium 5G speeds and greater hotspot data than what are available on their older plan.

For customers who do see a price increase, “the price they’re going to be paying in a huge majority of cases is still going to be below what that exact plan sells for today,” said Samson. “We’re not moving you all the way up to the rack rate” that a new customer would pay. 

If you’ve been moved to a new plan and aren’t happy with the one that’s been chosen for you, your only options will be to shop for a new T-Mobile plan or look for a new provider.

Modernizing internal systems

At the heart of the move is a need to reduce complexity in the company’s internal systems.

In an internal email sent to employees and acquired by CNET, T-Mobile Chief Operating Officer Jon Freier noted that retiring the plans clears out over 1,100 legacy billing codes. “Simplifying the plan mix means even more resources and focus on delivering the outstanding experience we’re known for,” he wrote.

Samson explained that like any software or hardware company, there comes a point when the need to modernize outweighs the costs of continuing to support and test for backward compatibility.

“A rate plan is a snapshot of the capacity and capability of your network in that moment in time,” Samson said, citing the limited network capacity when the old plans were active. “Fifteen years ago, you checked the weather and maybe your stock report and that was about it. Today we’re streaming 4K movies.”

T-Mobile expects that a shift like this, where customers are being moved to new plans whether they want to or not, will require extra support that the company is prepared for.

In his memo to employees, Freier acknowledged that “for our frontline teams … while the immediate future will bring increased customer contact volume, we are confident this plan simplification will make your job easier over time.”





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Waterfall Model vs Agile – Table of Content

What is an Agile Model? 

Agile methodology is a squad theory that addresses the full growth of a programming tool while emphasizing product quality. It describes a sprint, which is a time-boxed phase that lasts two weeks. A list of performance metrics is favored at the beginning of each sprint customer feedback. The team and the client assess the jobs at the end of the sprint, writing observations for system development. Agile methodology is defined as a methodology based on broad principles, with more exact techniques based on procedures, such as Scrum and Kanban, being called types of agile methodology.

Agile Model

Agile technique encourages the ongoing communication between development and testing throughout the software development life cycle of any project. The development and testing processes in agile model are performed parallelly in contrast to the Waterfall model.The agile technique promotes open communication between managers, developers, and testers.

The entire project is broken up into manageable incremental builds when using the Agile methodology. Each iteration of these builds lasts one to three weeks, and they are all offered in iterations. For many firms, the agile development process and testing techniques have had great success. Agile’s advantages are openly acknowledged. They are particularly noticeable in workplaces.

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Why the Agile Model?

The agile methodology is adopted due to following reasons. They are:

  • It focuses on delivering quality products and makes the customers happy.
  • Agile processes are more efficient and reliable
  • Iit comes with a variety of methods in order to fulfill the needs of the customers.
  • It creates the work culture that increases productivity and quality.
  • The agile principles help in motivating the team members very easily.

What is a Waterfall Model?

Waterfall methodology is a continuous demand to SDLC that separates it into separate stages such as requirement analysis, analysis and design, coding and unit testing, system and user acceptance testing, and deployment. The next phase will start only after the prior phase is finished. A project or a document is anticipated to be approved off between those phases. All phases are really only delivered through and finished once, so all specifications are collected as much as feasible at the outset aim of providing information for the creation of plans, schedules, budgets, and resources. Because it is plan-driven, any changes made after the project has begun would invalidate the original plan and necessitate a restart.

Waterfall model

It is one of the most conventional and simple models to operate. Every phase has specific deliverables and a review procedure due to the conventional development structure of the project. In smaller projects with clearly defined needs, the waterfall paradigm performs well.

The waterfall model is the most widely used Software Development Life Cycle. This approach divides the entire software development process into a number of segments. Given that it is a continuous software development approach, the development in the waterfall model is viewed as flowing steadily downward (like a cascade). Because of how its diagrammatic representation resembles a cascade of waterfalls, this model is known as the “Waterfall Model.”

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Why the Waterfall Model?

The waterfall model is preferred due to following reasons. They are:

  • The Waterfall methodology, as an internal process, places little emphasis on the end user or client involved in a project.
  • Its primary goal has always been to assist internal teams in moving more efficiently through project phases, which can be beneficial in the software world.
  •  Waterfall model is not suitable for large-scale projects.
  • The waterfall model’s requirements should be crystal clear from the start; otherwise, the process may be less effective.
  • In large projects, when we are applying a waterfall model, it is challenging to go back and make adjustments in an earlier phase
  • In the waterfall model, testing begins after development is finished. As a result, there is a good likelihood that bugs will be discovered as the project develops.

Comparison between Agile vs Waterfall

Following are some of the differences between Agile and Waterfall models:

  • Life Cycle: The Agile Model is defined as a continuous iteration life cycle used to create and test software While Waterfall is a linear sequential approach for software development and testing.
  • Rigidity: Waterfall approach is a rigid and structured way of developing a software while Agile is a flexible approach to software development.
  • Collaboration: Agile is a collaborative approach to software development that produces better results while Waterfall is a less flexible approach that follows a set of steps and prevents collaboration of the team.
  • Process: In Agile, the whole development process is split up into sprints while in the Waterfall model, the software development process is divided into various phases.
  • Testing: In the Agile model, testing is carried out during the same iteration as programming or development of software. In this approach, the testing team can participate in the requirement modification phase. While in the Waterfall model, testing is done during the development phase. In this approach the testing team finds it challenging to start any modification in needs.
  • Focus: Agile Model is solely concerned with developing a simple method for team communication and customer satisfaction. While Waterfall model focuses on the sequence of steps. It consists of two crucial components: products and processes.
  • Projects: Agile method is appropriate for the projects where it is anticipated that needs may change and evolve while waterfall method is appropriate for projects with clearly specific requirements and no anticipated changes.
  • Customer Satisfaction: By including customers at every stage of the development process, the Agile process places a strong emphasis on customer happiness. While the waterfall model has relatively little customer engagement. It’s because a waterfall model delivers the finished product to the customer after complete development.
  • Scope: Agile methodology accepts change, but at the expense of price, timeliness, or other features. It is effective when the scope is understood in advance while waterfall methodology is effective when the scope is understood in advance or when the conditions of the contract prohibit alterations.
  • Nature of Execution: In Agile methodology, the requirements may change even after the development process has begun, making the agile paradigm adaptable. Contrarily, the waterfall model is strict since it forbids changing the requirements after the development process has begun.
  • Budget: Agile is flexible and welcomes adaptation, experimentation, and changes in course—even in the project’s later stages. The budget is typically more adaptable as a result. While in Agile methodology, the budget is typically established for projects. Since the project is planned out from beginning to end, it is less possible to alter the budget in the middle of it.
  • Documentation: Agile projects often require some level of documentation to keep them stable. Agile, however, favours collaboration above documentation as a preferred method of knowledge transfer. While Waterfall approach offers project milestones that make it easy to gauge progress. Consequently, the waterfall project management style places a high value on thorough documentation.

Advantages and Disadvantages of Agile:

The Advantages of the Agile Model are:

  • It is a client-focused process. As a result, it ensures that the client is constantly involved at all stages.
  • Agile teams are highly motivated and self-organized, so they are more likely to produce better results from development projects.
    The a
  • gile software development method ensures that development quality is maintained.
  • The procedure is entirely based on incremental progress. As a result, the client and team are aware of what is and is not complete. This lowers the risk of the development process.

The Disadvantages of the Agile Model are:

  • Agile necessitates a high level of customer participation, which not all customers are comfortable with or prefer to provide.
  • Agile assumes that every team member is completely committed to the project, which undermines the self-management principle.
  • A time-boxed iteration may not be enough to accommodate all deliverables, necessitating changes in priority and additional sprints, which may result in delays.
  • Agile suggests co-location for effective communication, and it’s not always conceivable.
Project Management & Methodologies, waterfall-vs-agile-description-2, Project Management & Methodologies, waterfall-vs-agile-description-3

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Advantages and Disadvantages of Waterfall:

The Advantages of the Waterfall Model are:

  • It is one of the simplest models to manage. Because of the nature of the project, each phase has distinct deliverables and a review process.
  • It works well for smaller projects with easily understood requirements.
  • Project completion will be completed more quickly.
  • Both the process and the results are meticulously documented.
  • Method for changing teams that is easily adaptable
  • This project management methodology is useful for dealing with dependencies.

The Disadvantages of the Waterfall Model are:

  • Structure that is rigid enough to allow for necessary changes
  • There is no exemption for uncertainty.
  • Customer experience is low, resulting in low satisfaction.
  • The sequential approach is not appropriate for a large-scale project with an end result that is too far in the future.
  • Only at the end of the project is testing performed.

Limitations of Agile:

The limitations of the agile model are:

  • It is an ineffective option for small infrastructure projects.
  • Important decisions must be made in the meeting by an expert.
  • When compared to other development methodologies, the cost of implementing an agile method is slightly higher.
  • If the project manager is unsure of what outcome he or she desires, the project can easily detail.

Limitation of Waterfall Model

The limitations of the waterfall model are:

  • It is not a good model for a large project.
  • It is a less effective method if the requirement is not clear from the start.
  • It is extremely difficult to return to previous phases and make changes.
  • After development is completed, the testing process begins. As a result, there is a high likelihood that bugs will be discovered later in development, when they will be costly to fix.

frequently asked Agile Interview Questions and Answers

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Conclusion:

Both approaches are adoptable but only based on the customers or clients requirements.After determining the basic methodology to use, one can fine-tune the procedure to best suit our project objectives. Finally, while the manner in which we do our tasks is essential, really what matters is that we produce a solid and sustainable system that fits our customer.

Other Related Article:

1. Agile Prioritization Techniques

2. Agile VS Scrum



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