Tell us your points and miles success and mistake stories!


Won’t you take a trip down memory lane with me all the way to the distant past: 2011.

That was when The Points Guy founder Brian Kelly used to answer reader questions every single Sunday as folks wrote in with their points triumphs and travails.

We would hear from travelers who met their future spouses on a spur-of-the-moment trip that they had studiously saved up their frequent flyer miles for, or from folks who had made a simple error and lost tens of thousands of points they had hoped to use toward future travel.

Points made this tropical honeymoon possible for TPG’s Senior VP of communications, Becca Manheimer. BECCA MANHEIMER / THE POINTS GUY

As TPG expanded over the years and began to cover the ever-more-complicated world of points and miles, though, folks wrote to us less and less frequently. Maybe it was the faster and faster news cycle, the proliferating number of points credit cards out there, or just the simple fact that we all seem to be a lot busier.

Sure, these days we sometimes hear from readers about amazing trips they booked with points and miles, but it’s not that often. That’s too bad, because there’s no greater feeling than traveling for “free” and experiencing something or someplace you never thought possible. And we love sharing that high with our readers, especially because it’s often some of our articles that helped them turn that dream into a reality.

On the flipside, it takes time and effort to rack up rewards points, and folks occasionally write to us with tales of woe about how simple blunders or oversights have derailed their trips. Trust us, we’ve also been there.

man with suitcase
Trust us, we’ve made our fair share of mistakes, too.

Relaunching reader success and mistake stories

That’s why we at The Points Guy think it’s high time to formally relaunch our series of reader successes and reader mistakes.

We know you’re taking our advice, signing up for credit cards, earning those statement credits and visiting those airport lounges like rockstars.

We also know that using points and miles has gotten more complex than ever.

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So we want to hear from you about all the things you’re doing right (and the incredible trips you’re finding ways to take), and the errors you might have committed (again, we all do it!), so our community can learn from them.

We have even created two web forms for you to fill in, depending on what you want to share.

Have an amazing success you want the world to know about? Tell us about it here.

Want a shoulder to cry on as you see your travel plans go down the tubes? We are the sympathetic friends you need, so let it all out.

Tell us your stories

What kinds of things do we want to hear about? Tell us about that once-in-a-lifetime safari you just booked. Or how you accidentally canceled a credit card and lost 100,000 points it took you years to stock up on.

Did you accrue enough points paying for a wedding to book that dream honeymoon in the Maldives? Do tell!

Or did you transfer hundreds of thousands of credit card points to an airline partner only to find that the award you had seen days earlier had disappeared? We’ve been there.

And we want to hear it all.

Shall I go first? I recently booked tickets to one of the most remote corners of the earth, Ningaloo Reef, to swim with whale sharks on my Australian honeymoon. In business class. All the way. Using miles.

ERIC ROSEN / THE POINTS GUY

Each ticket would have cost me, wait for it, $20,425! Instead, I used 100,000 United MileagePlus miles each (thank you, cardholder award discount!) for our tickets from San Diego to Melbourne and then 20,000 American Airlines AAdvantage miles each to continue to Exmouth via Perth on Qantas. The taxes and fees, you ask? Just $120 each.

But it’s not all Polaris seats and kangaroos. You should have seen me just the other day at the Kuala Lumpur International Airport (KUL), where I was stuck in an immigration line for an hour instead of breezing through an electronic kiosk because I filled in the wrong date by accident on my entry visa card and my passport got flagged. Or the time I had to sleep on the airport floor in Rio de Janeiro because a connecting flight was canceled and I hadn’t thought to get a Brazilian visa just in case. Or the time I mixed up my departure time and date for a flight to Asia and showed up at the airport … a whole day late! Or the time … well, you get it. I’ve made a lot of whoopsies.

ERIC ROSEN / THE POINTS GUY

We want to share those travel highs with you so we can celebrate. But we also want to hear about your biggest mistakes … and commiserate.

Where to submit your stories

Remember, there’s one form if you want to submit a reader success story.

Whereas this is the form for reader mistakes.

For the latter, let’s be clear: We have a fantastic ombudsman, Michelle Couch-Friedman, who helps travelers resolve ongoing issues with travel companies where readers feel they are owed compensation for circumstances beyond their control. And you can reach her at this email address.

But that’s not what our reader mistakes series is.

This series is about unforced errors that travelers have unequivocally made themselves and that do not require our help or recourse. What they do, however, is teach the rest of us to avoid common pitfalls and to learn from them.

But let’s also focus on the positive, too. We want to hear all about your travels and where your points and miles have taken you, so don’t be shy.

We can’t wait to hear what you all have to say, so please write in and tell us all about your recent experiences!



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Recent Reviews


Lululemon clothing is being investigated for PFAS.Credit: winhorse / Getty Images
Lululemon clothing is being investigated for PFAS.
Credit: winhorse / Getty Images
  • The Texas attorney general is investigating whether Lululemon clothing contains PFAS, commonly known as “forever chemicals.”
  • PFAS are widely used for stain- and water-resistant products, but their long-term health effects are still not fully understood.
  • Experts say exposure from clothing is likely low, but there are some signs to tell if your clothes contain PFAS.

Texas Attorney General Ken Paxton announced Monday that his office is launching an investigation into whether clothing from the athleisure brand Lululemon contains per- and polyfluoroalkyl substances (PFAS), long-lasting compounds commonly referred to as “forever chemicals.” The investigation has thrust these chemicals—linked to a range of negative health outcomes and used in a variety of products—into the spotlight. Here’s what to know about the Lululemon probe, PFAS, and what it could mean for your health if these compounds are lurking in your clothing.

What's the Investigation About, Exactly?

According to a press release from Paxton’s office, the investigation will examine whether Lululemon’s clothing contains PFAS "that their health-conscious customers would not expect based on the brand’s marketing.” The office “will also review the company’s Restricted Substances List, testing protocols, and supply chain practices to determine whether Lululemon’s products comply with its stated safety standards,” the release continued.

Per the release, the allegations stem from "emerging research and consumer concerns."

Lululemon, meanwhile, denied using PFAS in its apparel, which includes leggings, workout tops, and casual athleisure wear. In an email to Health, a company spokesperson said: 

"The company phased out the substance in FY23, which had been used in durable water repellent products, a small percentage of our assortment. The health and safety of our guests is paramount, and our products meet or exceed global regulatory, safety, and quality standards. We require all our vendors to regularly conduct testing for restricted substances, including PFAS, by credible third-party agencies to confirm ongoing compliance.”

What Are PFAS?

PFAS is an umbrella term for a class of chemical compounds used in a wide range of everyday products, including furniture, carpets, paint, food packaging, and clothing. They’re often added to fabrics for their stain-resistant or water-repellant properties, said Alex LeBeau, Ph.D., MPH, CIH, a toxicologist, certified industrial hygienist, and owner of Exposure Consulting in Orlando, Florida.

These compounds—which number in the thousands—have been dubbed “forever chemicals” because they don’t break down easily and have been discovered in soil, air, water, and in animals. They’ve been found in humans, too. Nearly everyone in the U.S. has measurable amounts of PFAS in their blood, according to the Centers for Disease Control and Prevention. 

How Harmful Are PFAS?

Scientists still don’t fully know how PFAS affect human health. The chemicals can be particularly challenging to study because the category includes thousands of compounds, products contain varying levels, and exposure can come from many sources.

Two of the most widely studied PFAS—PFOS and PFOA—were phased out in the U.S. in the 2010s, LeBeau said. Those long-chain PFAS, which tend to accumulate in the body and stick around for longer, were largely replaced with short-chain alternatives, which are thought to be less bioaccumulative but may still raise health concerns.

Much of the research into PFAS has focused on what happens when people ingest them through water or food. A 2025 study found a link between PFAS in drinking water and increased incidence of digestive, endocrine, respiratory, and oral cancers. Still, LeBeau said that overall, “the health impacts are still up for debate in the scientific community.” Many human studies have produced mixed results, and much of the existing research has been conducted in animals.  

While it’s possible for PFAS to be absorbed through the skin from clothing, LeBeau said it’s not considered as concerning as ingesting the chemicals. “Dermal PFAS uptake does not appear to be a concerning PFAS exposure route into the body,” he said. “Limited animal studies have suggested that PFAS may permeate the skin, but skin impact may also depend on the PFAS chemical form.”

How to Know If Your Clothing Contains PFAS

There is no federal law requiring clothing manufacturers to stop using PFAS or disclose whether their products contain them. Although, some states have banned their use in apparel and other products, and many well-known brands have said they are voluntarily phasing them out—including Lululemon. 

While LeBeau said people should be most concerned about PFAS in their food and water, it's understandable to want to avoid potentially harmful chemicals altogether. Unfortunately, it's not always easy to tell whether clothing contains PFAS—but there are a few clues.

One is if a garment is labeled as being made with GORE-TEX or Teflon, both of which are PFAS-based materials. Clothing marketed as moisture-wicking, waterproof or water-repellant, or stain-resistant is also more likely to contain PFAS. It’s also a good sign if a brand explicitly labels a product or line as PFAS-free and that claim has been verified through third-party testing.



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