A10 Networks Acquires TrojAI Inc., Expanding AI Roadmap


Accelerates A10’s AI strategy to Protect Models, Applications, and Agents Across all Deployment Models

New Delhi [India], June 19: A10 Networks (NYSE: ATEN) today announced that it has acquired TrojAI, an AI security company focused on helping organizations secure, test and govern AI applications and agentic workflows. The acquisition strengthens A10’s ability to deliver sovereign AI security, helping customers control how and where their AI models, data and agents are protected.

TrojAI delivers two layers of AI security: red teaming that probes models, agents, and applications for vulnerabilities at build time, and real-time threat protection that defends them at runtime. Together, they let organizations deploy generative and agentic AI quickly and with confidence.

“AI is changing both what enterprises build and the attack surface they have to defend, and traditional controls weren’t designed for non-deterministic models and autonomous agents,” said Dhrupad Trivedi, President and Chief Executive Officer of A10 Networks. “TrojAI is a natural fit for A10, strategically and operationally. Pairing our hardware-based AI firewall with TrojAI’s software-based red teaming and runtime protection helps customers adopt AI quickly and confidently, protecting their models, data, and agents without sacrificing the latency or availability they rely on us for, whether on-premises, in the cloud, or hybrid. For customers with strict data-sovereignty requirements, it means embracing AI while keeping their most sensitive assets in environments they control.”

Following the acquisition, A10 expects to integrate TrojAI’s capabilities into its evolving security portfolio, letting customers run secured AI wherever their data resides.

“Enterprises and public-sector organizations are adopting AI at an unprecedented pace, and they need to innovate securely while maintaining sovereignty over their AI security infrastructure,” said Lee Weiner, Chief Executive Officer of TrojAI. “Together with A10, we can secure and govern the models, agents, and applications becoming core to how organizations operate. I’m proud of what our team has built, and excited to bring these capabilities to A10’s customers and channels.”

A10 does not expect the acquisition to have a material impact on its financial results for fiscal year 2026. It is squarely positioned to help secure AI buildouts and application rollouts in the next 2-5 years.

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About A10 Networks

A10 Networks (NYSE: ATEN) delivers secure application and network solutions that protect, optimize, and scale business-critical systems across on-premises, hybrid cloud, and edge environments. Our portfolio enables large enterprises, service providers, and cloud platforms worldwide to deliver performance, reliability, and protection against cyber threats, while preparing their networks for the demands of AI and next-generation applications. Founded in 2004 and headquartered in San Jose, California, A10 Networks serves over 7,000 global customers.

For more information, visit A10networks.com and follow us at A10Networks.

The A10 logo and A10 Networks are trademarks or registered trademarks of A10 Networks, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

Forward-Looking Statements

This press release contains “forward-looking statements,” including statements regarding dividends and capital return, demand and market trends, strategy and competitive positioning, financial performance and profitability, supply chain management, and 2026 financial guidance. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Factors that may cause actual results to differ include any unforeseen need for capital which may require us to divert funds we may have otherwise used for the dividend program or stock repurchase program, which may in turn negatively impact our ability to administer the quarterly dividends or the repurchase of our common stock; a significant decline in global macroeconomic or political conditions that have an adverse impact on our business and financial results; an expansion of adversarial global trade dynamics or other changes to international trade regulations; business interruptions related to our supply chain; our ability to manage our business and expenses if customers cancel or delay orders; execution risks related to closing key deals and improving our execution; the continued market adoption of our products; our ability to successfully anticipate market needs and opportunities; our timely development of new products and features; our ability to achieve or maintain profitability; any loss or delay of expected purchases by our largest end-customers; our ability to maintain or improve our competitive position; competitive and execution risks related to cloud-based computing trends; our ability to attract and retain new end-customers and our largest end-consumers; our ability to maintain and enhance our brand and reputation; changes demanded by our customers in the deployment and payment model for our products; continued growth rates in markets relating to network security; the success of any future acquisitions or investments in complementary companies, products, services or technologies; the ability of our sales team to execute well; our ability to shorten our close cycles; the ability of our channel partners to sell our products; variations in product mix or geographic locations of our sales; risks associated with our presence in international markets; weaknesses or deficiencies in our internal control over financial reporting; our ability to timely file periodic reports required to be filed under the Securities Exchange Act of 1934; and other risks that are described in “Risk Factors” in our periodic filings with the Securities and Exchange Commission, including our Form 10-K filed with the Securities and Exchange Commission on May 7th, 2026. We do not intend to update or alter our forward-looking statements, whether as a result of new information, future events or otherwise, except as required by applicable law.

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What is ServiceNow?

ServiceNow is a platform that aids in the automation of numerous typical business activities and supports ITSM. PaaS services are necessary for this platform. Four scholars, Fred Luddy, David Loo, Doon GoodLiffe, and Bow Ruggery, founded this in the year 2003. One data model and one user interface are present. Additionally, it aids in the development of a useful application that allows business users to route work across the firm. It safeguards the data’s integrity and confidentiality. It is additionally recognised as a potent reporting tool. Employees at the company, IT support workers, implementers, developers, etc., can all use it.

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A few products of ServiceNow are mentioned below:

  • Applications for IT Service Automation: It enables IT to devote more time to providing cutting-edge business solutions.
  • Applications for project management include demand, portfolio, resource management, etc.
  • Custom Application Development: Using ServiceNow, the developers may quickly transform concepts into functional apps.
  • Work management: It aids organisations in overseeing any form of task.
  • Performance Analytics is a very user-friendly cloud-based tool for reporting and providing effective performance.

What is ZenDesk?

 ZenDesk is a cloud-based service based company that offers its customers designs for improving the customer relationship. It also lets its users to build the service portal for customers and online communities for knowledge. The main benefit of using ZenDesk is that the user is able to solve his issues without troubling the agents. This is very time and effort saving for the users. It is an open as well as flexible platform.

The headquarters for ZenDesk is situated in San Francisco. The products of  Zendesk’s are very easy to set-up and the user can start working on them instantly.

ZenDesk offers several tools for CRM that is Customer Relationship Management that user can use in the enterprise-leading cloud environment. Hence, it is a perfect choice for the industries growing at a fast pace. In case the industry is suffering from any type of support demand, then ZenDesk is the correct choice for them to opt for. 

The additional benefits that ZenDesk has are macros, agent collaboration, custom views.

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ZenDesk vs ServiceNow

Learning Curve:

The dashboard of ServiceNow is difficult to understand as compared to ZenDesk as the dashboard of ServiceNow has a jam-packed menu which turns out to be less useful. The learning curve for ZenDesk is a lot better than ServiceNow as servicenow only runs on the cloud whereas ZenDesk can easily run on the android as well as IOS applications as well. ZenDesk also offers its users the ability to solve the tickets on the go. 

Pricing:

There is no pricing as such provided by the ServiceNow as it majorly depends on the type of industry, the requirement and the size of the company. Whereas ZenDesk offers its users a $19 subscription monthly and further having 3 pricing packages. It is better to opt for ZenDesk when the pricing range is to be compared. 

Communication Channels:

ServiceNow does not provide its customers the ability of social media integration. Hence, it cannot offer support while working on Twitter or Facebook. On the other hand,  Zendesk has the ability to offer social media along with email integration directly related to  the account. Hence, the user can have all the customers at a single place only.

Supporting Tickets:

Zendesk provides its customers the benefit of the support agents. This is possible because of the macros as the team is able to  create a defined set of solutions to the common problems and hence can share those with all the colleagues as well. Its guided mode ensures fair play as compared to the ServiceNow ticketing system.

Features of ServiceNow:

  • ServiceNow’s applications can be automated because the validation tests let users put their programmes into production without having to worry about errors or unfavourable situations. Once the automated testing framework in ServiceNow has been used, users do not need to test their applications separately.
  • With the aid of an advisory board workbench, users may effortlessly arrange and plan their work. A single user interface allows for flexible tracking of guests. Thus, there is no need to schedule any tasks or plans in calendars or other such devices.
  • Each customer gets access to a personal site where they may manage all of their assets, cases, contacts, contracts, and other items. The user merely needs to turn on the customer service portal plugin.
  • Customers of ServiceNow Express may purchase services like third-party integrations. With ServiceNow, the release and production services have become incredibly simple and speedy.
  • With ServiceNow, it is now simple to manage an application portfolio because it completely removes the danger of application duplication and perfectly aligns all of the apps. The user can receive real-time notifications for his work by combining this feature with the dynamic dashboard.

Features of ZenDesk

User Friendly:

ZenDesk has a user-friendly environment. It is very easy to use and even more easy in managing the tasks. The users can get used to the interface as Zendesk provides an amazing service to its customers.

Multi-channel:

ZenDesk offers ticket services from any source such as from mobile phones, emails, social media like Twitter or facebook, chat system, etc. Therefore, customers can reach out through their comfortable channel.

Workflow:

ZenDesk has a proper workflow to the ticket system such as for creating a ticket, following up with that ticket, tracking the ticket, etc. It provides the customer a facility to have on-demand interaction whenever they want. 

Multilingual:

The system of ZenDesk is comprised of 40 different languages. Hence, language can never be a barrier for a customer in order to interact or raise an issue.  

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Pros and Cons of ServiceNow

Pros
  • Using its tools and technology, ServiceNow is able to handle all IT requests from users located across several departments. It can be used by the user to manage change requests, schedule them, and deal with particular specific situations.
  • ServiceNow’s software is completely adaptable. The user may easily input, sort, scale, and apply new incidents connected to his project. Additionally, templates are provided to the user in case he decides to launch a new service for his business.
Cons
  • When a new client wants to start utilising the ServiceNow platform, it can be a little confusing. Even the customising component can be challenging to handle.
  • Tasks in ServiceNow may have subtasks nested inside of them. When the client finally comprehends it, there are already many things that seem to be missing. As a result, ServiceNow needs to manage the nesting system properly.
  • Less theme colours are available for customisation in the software.
  • Setting up the ServiceNow mobile app is a very difficult process for the user.
  • Since this is covered by the ServiceNow service agreement, there are less ServiceNow technicians accessible. Due to the fact that ServiceNow is web-based, there may be certain compatibility concerns that need to be addressed.

Pros and Cons of ZenDesk:

Pros
  • The fields present in ZenDesk enable the agents whenever they wish to gather the information about their customers regarding their tickets. It gets very easy for the agent to decide what his customer is actually looking for.
  • The approach towards the dynamic request system form helps the agent moving in the right direction whenever he wants to offer any kind of customizable support.
  • ZenDesk also works on the mobile phone, hence the customer can have the mobility in managing a home-based support network. 
Cons
  • The custom views in ZenDesk cannot be exported to another system. Hence the user needs to create a new account rather than sharing the same one.
  • Data hostage problem
  • There is a lack of flexibility in the structural changes of ZenDesk.

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 Conclusion

In this article, we have discussed ServiceNow and ZenDesk along with their features and the reasons what we should opt: ZenDesk or ServiceNow. ServiceNow is a platform that supports ITSM and helps in the automation of various common business processes. ZenDesk is a cloud-based service based company that offers its customers designs for improving the customer relationship. It also lets its users to build the service portal for customers and online communities for knowledge. We have also listed the pros and cons for both hence the user can make an appropriate choice before choosing out of these two.

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