Sooner or later, a founder hears the same line from someone on their team:

“You’re too intense.”

If you’ve heard it, you know how confusing it can be. Intensity is part of who you are.

You care deeply, move quickly, and hold a high bar. So does the feedback mean you should become less driven?

Of course not.

What usually goes unsaid is the real source of the friction: how your intensity makes people feel.

Light vs. Heat

You can think about intensity like a light bulb.

A light bulb gives off energy in two forms: light and heat. Light is the part you want. Heat is mostly wasted. And if you touch a hot bulb, it burns.

The same goes for an intense founder. Your intensity comes out as either light or heat.

  • Light is clarity: a clear direction, clear outcomes, and a clear bar for what good looks like.
  • Heat is pressure: the heavy feeling that fills a room when you’re visibly frustrated.

The skill is learning to turn your energy into light instead of heat. So how do you manage the heat?

The Emotional Thermostat

Most of the time, turning up the heat is a failed attempt to make people care more.

Somewhere underneath, you want your team to be disappointed, even a little angry about where the project is. Then you get to talk them down and play the good guy.

The old part of your brain says: “if I care more, they’ll care more”.

However, the more intense your emotions, the less intense your team pushes.

It’s as if the room has an emotional thermostat, holding the temperature at an average. When you heat up, they cool down to balance it out.

If you want your team to really care, you need to learn how to bring your own temperature down.

How to Play It Intensely Cool

Coming in hot looks like this: you zero in on the biggest issue, you explain what’s wrong with it, and speak louder and faster until they submit.

Coming in cool takes practice. Done well, it evokes passion on the other side of the table, where you actually want it.

Here are four steps to get there.

1. Always Start With Wins

This matters more than it sounds, and not only for the other person.

When you open with what’s wrong, your brain struggles to find anything good. I learned this the hard way.

Every Friday, I close the week with a retrospective. After one brutal week, I skipped the “What went well?” question and went straight to “What didn’t go well?” It was one of the most depressing meetings I’ve ever sat in, and we all left completely drained.

From then on, I’ve always started with the wins. Listing them out charges everyone up, so they’ve got the energy to face the failures.

2. Get Them to Recap the Desired Outcome

The emotion lives in the output, so it’s often best to recap the desired outcomes before reviewing the work.

That way, the person can hold their own work up against the outcome themselves.

This is a coaching technique, and like all coaching techniques, they always go first. Ask them:

“What would a 10 out of 10 solution look like?”

If they haven’t gone far enough, ask “What else?” Only after they’ve fully answered do you add what’s missing from your view, and why it matters to you.

Once you both agree on what good looks like, the conversation stops being a competition over who’s right, and becomes a collaboration i.e. how do we best achieve the desired outcome?

3. Ask Coaching Questions

Founders are notoriously impatient, and coaching questions can feel inefficient. It’s worth considering why that is.

I believe there are two reasons.

  • Most founders haven’t asked enough of them to be great at it yet.
  • It always feels faster to just hand over the answer.

If you want to transform heat into light, you need to get better at coaching others.

Open “what” and “how” questions not only get the other party to think for themselves, they also buy you a few seconds to choose your words with care.

When you say less and listen more, the words you do say carry more weight. What you lose in efficiency, you gain in effectiveness.

A few questions I come back to again and again:

  • How would you score your current solution out of 10?
  • What would it take to get that to a 9 or a 10?
  • What’s the real challenge here for you?
  • What’s the 80:20?
  • What are your options?
  • What’s the right next step?

None of this means you withhold your ideas. The trick is simply to let them go first.

4. End Strong

Endings matter. People remember how something finished far more clearly than anything in the middle.

That’s why I close every meeting I run with the same two questions:

  1. What’s your biggest takeaway from today?
  2. What will you commit to this week to keep the momentum going?

These questions focus attention onto learning and the right next steps. These are ownership behaviours, and ownership is what you really wanted all along.

Intensity Is a Superpower

Every one of my most successful CEOs is intense, and their intensity is a feature, not a bug.

Most of them have come on too hot at times, and invest time in learning how to be cooler so they don’t burn people. If you struggle with this, it’s completely normal.

The next time someone on your team tells you you’re too intense, don’t reach for the dimmer switch.

Instead, apply these four steps to transform heat into light, and be more coach-like when the situation calls for it.

Related Reading:


Originally published on June 17th, 2026



Source link

Leave a Reply

Subscribe to Our Newsletter

Get our latest articles delivered straight to your inbox. No spam, we promise.

Recent Reviews


Being a founder is awesome. And it also really sucks.

It’s a huge amount of stress, disappointment and uncertainty, with little appreciation or guidance.

It’s perfectly normal to find yourself questioning what it all means.

I’ve been there myself… questioning whether the sleepless nights and stress was worth it. And now, I’m often the person founders turn to when they do the same.

In this essay, I wanted to talk about happiness, purpose, and how to get more of it when you’re constantly living in survival mode.

Three Types of Happiness

Martin Seligman, the father of positive psychology, describes three distinct paths to happiness: the pleasant life, the engaged life, and the meaningful life.

  • The pleasant life is about pleasure—closing a deal, hitting a milestone, getting some great customer feedback. As a founder, there’ll be phases where pleasure is hard to come by. Clearly, you can’t build a founder life on pleasure alone.
  • The engaged life is about flow—the state when you’re fully absorbed in solving a hard problem. Most founders have this in spades early on, but as their companies grow, their role can evolve away from flow. Being out of flow is often a signal you need to redesign your role.
  • The meaningful life is about purpose—the sense that what you’re doing matters. Unlike pleasure and engagement, meaning doesn’t require things to be going well. It sustains you through the hard times, not just in spite of them.

So when times are hard, meaning is what we can return to. Unlike pleasure and engagement, meaning is up to you.

And it’s work you can start right now.

How to Make Meaning

So how do you actually build meaning, even when you can barely see past next week? A meaningful life has three components:

  • A meaningful future
  • A meaningful past
  • A meaningful present

Creating meaning in each is an act of creativity. It’s an active process in which you assign meaning to things.

If you aren’t intentional about this, your brain will assign meaning for you. And if you’re not feeling great, your brain will come up with interpretations that match and then reinforce the negative feelings.

What I’m about to share with you is the process I run through when my clients start questioning themselves, and what they’re building.

1. A Meaningful Future

In Man’s Search for Meaning, Viktor Frankl documented the atrocities of the concentration camps. He writes:

“Any attempt to restore a man’s inner strength in the camp had first to succeed in showing him some future goal.”

A lot of modern therapy fixates on the past. But Frankl realised that getting clear on our future goal is even more powerful.

When it comes to founders, they often have goals… but unless you’re fully pumped, your goals need refinement. 

I commonly see three issues with a founder’s goals:

  • They have too many goals. We accumulate goals over time, but we rarely sit down and remove goals. For example, you had goals when you were 18 years old. Most of these have been parked, but some might still be guiding you now.
  • The goal isn’t big enough. For most founders, the more ambitious the goal, the more energy it unlocks. Just increasing the size of the goal can act as a powerful clarifying force for what matters.
  • The goal isn’t framed by its meaning. It’s the difference between ‘I want to make $100M’ versus ‘I want to help 10,000 customers avoid what happened to me’. One is financial, the other is personal.

Refining and reconnecting to your primary goal is critical for building a life of meaning.

Questions to work through:

  • What’s the biggest and most exciting goal you can dream up?
  • If that was your primary goal, what other goals stop being relevant?
  • What people or person could the bigger goal attract that would make it achieving it easier?

2. A Meaningful Past

Being a founder can sometimes feel like a full-contact sport. You can get hurt, through disappointment, bad luck, and even betrayal. That’s why painful events in the past need to be treated like a wound.

When we don’t process the past, unhelpful stories we tell ourselves to protect our ego can cause havoc in the present.

Treating the past means framing every single thing that happened in two ways:

  • A win: an accomplishment that we can celebrate.
  • A lesson: a failure that we learn from, that we can celebrate.

We leave everything else behind. If, for some reason, we can’t let something go, it means we haven’t learned something important from it. As my mentor used to tell me: failures will be repeated until learned.

This work can be done separately, but it’s even more powerful to do it in the context of a big goal. This way, the wins and lessons can be aligned to the vision that truly excites us.

Questions to work through:

  • What is the meaning of what you’ve been through?
  • How did those experiences serve you?
  • Where are they failing to serve you today?

3. A Meaningful Present

Here’s the thing: the future and the past don’t physically exist. They’re tools to help us act in the present.

Often, clarifying the meaning of a bigger future and a happier past makes changing the present obvious and necessary.

As founders, it’s easy to be driven entirely by the past: old goals, old activities, old habits. This stops us from growing. And a lack of growth is one of the fastest paths to feeling meaningless.

Most founders I work with don’t need to do more. They need the courage to do less.

Growth often requires us to:

  • Start doing something we haven’t done before
  • Stop doing something we’ve already mastered
  • Double down on getting even better at some things

The meaningful present is about making these changes — aligning how you spend your time with the future you’ve defined and the lessons you’ve drawn from the past.

Questions to work through:

  • What is the biggest bottleneck to making the big goal viable?
  • What do you need to stop doing—even if there’s a cost involved?
  • What do you need to delegate?

Happiness Isn’t Always Happy

A meaningful life isn’t always smiles and rainbows. It comes with difficulty, sacrifice, and discomfort. But it’s the thing that keeps you going when pleasure and engagement can’t.

If you’re a founder questioning what it all means, the answer isn’t to push harder or to quit. It’s to invest time in making meaning.

Start with the future. Let it reshape the past. And then rebuild the present around what actually matters.

Related Reading: 

 

Originally published on March 11th, 2026

 

How do top founders actually scale?

I’ve coached CEOs for 10,000+ hours—here’s what works.
Join 17,000+ founders learning how to scale with clarity.

Unsubscribe any time.





Source link