ServiceNow is a platform that supports ITSM and helps in the automation of various common business processes. This platform is dependent on PaaS services. This was founded in the year 2003 by 4 researchers named FredLuddy, DavidLoo, Doon GoodLiffe, and Bow Ruggery. It has one user interface and one data model. It further helps in creating a meaningful application for the business users to route work through the enterprise. It maintains the confidentiality and integrity of the data. It is also known as a powerful reporting tool. It can be used by the employees of the enterprise, IT support staff, implementers, developers, etc.
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Several products of ServiceNow are:
IT Service Automation Application: It helps IT in spending more time delivering innovative business solutions.
Project Management Applications: It includes demand, portfolio, resource management, etc.
Custom Application Development: The developers can rapidly turn the ideas into working applications using ServiceNow.
Work Management: It helps organisations in managing tasks of any kind.
Performance Analytics: It is a very easy-to-use cloud-based application designed for reporting and giving good performance.
What is Jira?
Jira is an issue tracking facility used for deployment and the management of agile projects. It helps the users in prioritising, assigning, tracking, and reporting the issues such as software bugs and helps in ticketing these bugs. Jira is known to be a very famous extensible platform for customising various business projects. It majorly helps in improving the productivity of work and improving the quality by recording down the essential tasks till the end. It can easily be created using an email or a website.
It delivers real-time and relevant information at a convenient time. It helps the management in having a clear picture of the situation.
Comparison between ServiceNow and Jira
Tools:
Jira is mainly a project-based tracking platform that is majorly related to embedding all the work in the Jira environment only. On the other hand, ServiceNow works on the cloud and helps an enterprise in managing and structuring their data.
Platform Updates:
It is very easy to update the platform in Jira as it does not charge any extra money for the same. However, it is not a very easy part of ServiceNow as the support does not provide any kind of help to the user and he has to do everything by himself. There can be any number of easy migrations from one software to another in Jira but it is not possible in the case of ServiceNow.
User interface:
Jira has a very interactive user interface as compared to ServiceNow user interface. It is comparatively easy for learners to learn and understand Jira as compared to ServiceNow as it is less accessible.
Coding:
Jira does not make the coding environment available for its users as they have to develop their own platforms for coding and IDE. This is available in the case of ServiceNow as it has an embedded coding platform and helps the user in preparing accordingly.
Problem Management:
It is possible to report the issues using Jira easily whereas support is not available in ServiceNow.
Management:
Jira is an open source platform whereas ServiceNow is an enterprise-oriented platform and is taken care of by a development community.
Pricing:
ServiceNow is a lot more expensive than Jira as the approximate cost for Jira is somewhat around $20 whereas it is $100 for ServiceNow.
Set-up:
The set-up for Jira is very easy and quick however it is very time taking in case of ServiceNow. The installation time of ServiceNow is a lot and not even easy.
Learning Curve:
The learning curve is steep for ServiceNow as it is fit for users to explore new technologies like ServiceNow whereas the learning curve for Jira is not that steep as users only explore it for the required use cases which are already known.
Hardware requirement:
There is no hardware requirement for Jira as it is not an enterprise-oriented platform whereas ServiceNow is an enterprise-oriented platform as it requires the hardware to be shared on an additional cost.
It is possible to automate the applications in ServiceNow as the validation tests enable the users to turn their apps into production, easily removing the risks for any issues or negative incidents. The users do not need to test their applications separately once they run the automated testing framework in ServiceNow.
Advisory Board Workbench:
It is possible for the users to easily schedule and plan their work with the help of an advisory board workbench. The track of the attendees can be kept flexibly in a single user interface. Hence, there is no need to schedule any work or plans in the calendars, etc.
Customer Relationship Management:
The customer has their own portal where they can manage all the assets, cases, contacts, contracts, etc. The only need of the user is to activate the portal plugin for customer services.
Application Portfolio Management:
The application management has become an easy task with ServiceNow as it eliminates the risk of application duplicacy and aligns all the apps in a perfect architecture. This facility can be combined with the dynamic dashboard and then the user can have real-time notifications for his work.
ServiceNow Express:
It is possible for the customers to have services such as third-party integrations. The release and production services have become very easy and quick with ServiceNow.
Features of Jira:
Agile Development:
It is possible for the Jira user to utilise the features of boards such as scrum and Kanban smoothly. So whenever the user wants to start working with Jira, he is asked to choose the type of board as per the requirement. This is made possible using Agile as it is one of the fundamental approaches of Jira.
Project Tracking:
The user can sort as well as filter his issues in Jira related to the specifications. It is very easy and feasible to plan, schedule, access, track, release and report using Jira.
Mobile Applications:
Jira enables working remotely with the help of its diverse applications other than on-premise systems. It has a facility of mobile applications for the project management as they are compatible with any type of android as well as with IOS devices. Therefore, it gets easy for users to stay online even if they are engaged with some other work.
Reports in Jira:
The reports are a form of convenient information in Jira. Jira basically helps to gain a clear visibility about the reports. Not just this, but the reports also help the user in having a clear stats of the project for a complete lifecycle.
Jira Security:
It is not possible for any kind of bugs or members to gain access for anything that is not required. Jira security is very high regarding the access management of the projects.
Issue Creation:
It doesn’t require the copy of the user’s email anymore. This is only happening because of the Jira platform as it is creating new tasks or even the requests using Jira easily.
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Pros and Cons of ServiceNow
Pros
ServiceNow is able to handle all the IT requests of the user situated across several departments using its tools and technology. The user can simply use it for handling and scheduling the change requests and for tackling some specific incidents.
The software of ServiceNow is completely customizable. The user can simply sort, scale, apply, as well as input the new incidents related to his project easily. The user is also offered templates in case he wants to deploy a new service for his company.
Cons
The overall platform of the ServiceNow is a little complex when a new client wants to start using it. Even the customization part is a little hard to manage.
ServiceNow can have some tasks and then sub tasks nested inside them. By the time the client understands it, it already feels out missing on a lot. Hence ServiceNow requires proper management of the nesting system.
There are less theme colours available in the software for the customization.
The ServiceNow mobile app is very complex for the user to set-up.
There are less ServiceNow technicians available as this is also mentioned in the ServiceNow service agreement. This raises an issue of incompatibility as ServiceNow is web-based and there may be some issues that need to be resolved at that particular time.
Pros and Cons of Jira:
Pros
Jira helps its users to have an integrated environment. This means Jira offers the project and issue tracking services which are integrated with a lot of other third-party softwares.
Jira is one of the most suitable platforms for various users such as engineers, technical developers, project managers, and even the non-technical people.
Jira provides the support of the roadmap whenever required.
Jira users can raise any kind of issues while facing it and it is resolved by Jira support instantly.
Cons
The size of the file of Jira is limited while doing the uploading process.
The Jira reports are not available for reuse.
Jira has a very confusing and comparatively complex user-Interface.
In this article, we have discussed ServiceNow and Jira along with their features and the reasons why we should opt Jira over ServiceNow. ServiceNow is a platform that supports ITSM and helps in the automation of various common business processes. Whereas, Jira is an issue tracking facility used for deployment and the management of agile projects. It helps the users in prioritising, assigning, tracking, and reporting the issues such as software bugs and helps in ticketing these bugs. We have also listed the pros and cons for both hence the user can make an appropriate choice before choosing out of these two.
Cognos is an analytical platform mainly used in the development of an Artificial-based business intelligence tool. This business tool is developed to perform data aggregation methods, web-based integration, and to generate user-friendly analytical reports. Cognos is an Ontario-based company that supports business intelligence and performance development software. This tool also offers a medium to export the user-friendly data report in XML or PDF data formats, and also enables you to view the reports in XML format. Now we are using Cognos 8.2 version which is developed to support the eschool integrated reporting tool. This type of integrated tool provides predefined reporting, web-based reports to access real-time information, offers customizable for users to choose prompt values. One more important point about this Cognos tool is that this is a powerful ETL (extract, transfer, and load) tool, and supports designer graphical design environment engine server.
Cognos Overview
As I said earlier, Cognos is an IBM developed business intelligence tool, offering web-based reporting and analytic tools. This tool is used to create user-friendly reports which consist of graphs, different tab functionality, multiple pages, and interactive prompts. These reports are often viewed by users, and help to handle devices like smartphones and tabs. The Cognos also helps to export the reports in XML or PDF data formats files to view the reports in XML format. IBM Cognos business intelligence tool offers a wide range of data analytical features and they can be later considered as an enterprise software development tool to support flexible reporting environments (here you can consider both medium and large enterprises). These services should be the necessity of power users, business managers, analytic teams, and company executives. With the help of Cognos, power users, and business analysts to generate Ad-hoc reports and multiple times the same data views.
Why do we need Cognos tools in business enterprises?
The following are the key factors that will explain why we need this business intelligence platform in any enterprise. Let me list few advantages of using Cognos;
1. This Cognos tool enables IT to focus on data management systems and offers enterprise-wide reporting and also delegates some report writing to business users.
2. The robust drill-down and visualization tools make data approachable for all types of users.
3. This business intelligence tool also improves productivity.
4. Combines the governed data with local data, calculations, formatting, and commentary.
5. Easy to refer to multiple data sources in data in a single workbook and provides a single sheet in some cases.
6. Business users can overcome technical challenges and authoring by leveraging excel skills.
7. Cognos is an Oracle-based model and provides standard reporting, ad-hoc reporting, report output, and scheduling.
8. Platform support tool: Windows, Linux, MAC, and web-based platform.
9. Predictive analysis and big data services.
Cognos architecture overview:
The Cognos architecture will explain the basic functionalities, working process, and types of architecture tires. The following diagram explains the scenarios:
Cognos Business intelligence tool is considered to be a 3-tier architecture type. At the top of the layout, you can see a web-client or a web server. The 2-tier consists of only a web application server, while the bottom tier consists of a data layer. These three tiers are separated by different firewalls and also establish communication between them. These can happen with the help of protocols like SOAP (simple object access protocol) and HTTP protocols.
Now it’s time to know them one by one:
Tier 1 web client:
This Web client allows business intelligence to access various data types and interact with multiple servers in any browser type. Tier 1 is also responsible to manage the system gateway and also perform the encryption and decryption process. This type of authorization process can be of many types like password, and extraction of information in the Business intelligence server.
Tier 2 Web application server:
This type of tier hosts the Cognos business intelligence server and associated services. It consists of components like Application tier components, Bootstrap services, and Content manager. The web application server runs only on JAVA based Apache Tomcat server. With the help of this tier, the Microsoft Excel worksheets will be converted into web sheets and perform exporting them to excel or PDF data formats.
Tier 3 database server:
This database server consists of contents and data source management. Tier 3 also consists of admin servers and TM servers. The admin server will be installed on any computer device using LAN connectivity. This connectivity resides on the same network server.
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Cognos – Components and services:
There are various components available in the Cognos and used to communicate with multiple devices by using Business Intelligence Bus known as SOAP (simple object access protocol) and supports WSDL. In normal, the business intelligence bus in Cognos architecture is not a type of software component but comprises a set of protocols for better communications.
The following are the important services included are:
1. Messaging and dispatching
2. Log message processing type
3. Database connection management
4. Microsoft .NET framework interaction
5. Port usage system
6. Request flow process
7. Portal usage.
The key components of Cognos are:
1. Gateway:
The Cognos web server consists of one or more gateways. Usually, these gateways are used to establish communications between one or more web servers. A gateway is just an extension of any web server program that helps in the transferring from one web server to another server. Web communication also occurs directly within a Cognos with less common options available.
There several types of web gateways you can find in the Cognos;
1. CGI = this is a default gateway and used to support web servers. This increases the performances and you can choose any gateway types with the help of CGI.
2. ISAPI = this is used for the Microsoft Internet Services (IIS) and delivers faster performance.
3. Apache_mod = you can make use of this Apache_mod gateway with the Apache Tomcat web server.
4. Servlet = this is a kind of Web server infrastructure that supports the servlets and here we use the application server as a Servlet gateway.
2. Application tier components:
This Cognos component consists of a dispatcher to operate different services and route requests. The dispatcher is a multithreaded application that makes use of one or more threads per HTTP request. If you make any changes to the configuration, all the running dispatches start communicating with each other. The dispatcher can also establish route requests to a local service, for example, report service, job service, monitor service, and presentation server.
3. Content manager:
The content manager consists of access management; this is a primary security component available in Cognos. Access manager leverages the already existing security providers and offers a consistent set of security capabilities. With the help of a content manager, you are able to access the Application programming interface, user authentication, encryption, and Authorization process. It also helps to create the Cognos namespace.
Cognos connections:
Here, users can report interactive user reports in Cognos Business intelligence studio on top of various data sources by creating a relational database and OLAP web connection in the web administration interface for data modeling in the framework manager is called Packages. Here all the reports and dashboards will be created in Cognos studios. The reports are later used to run complex report types and to view the BI or business intelligence information or this can also access different portals and also publish them on the studio. These types of Cognos connections are used to access queries, analysis, reports, and packages. They also can be used to create URLs, web pages, report shortcuts, and organize entities.
The following diagram explains the Cognos connection
a. Connecting different data sources:
What do you know about data sources? Here we are going to explain the data source definition. A data source specifies any physical connection to the database server and different connection parameters such as database location, connection timeout, and generating the request. Any data source connection consists of credentials and signs in detail. Here user can also create a new database connection, edit an already existing data source connection. Here you can also merge one or more data source connections, create new packages, and publish them with the help of the framework manager.
b. The dynamic query mode:
The dynamic query mode mainly used to offer better communication between different data sources with the help of XMLA/java connections. To connect with any relational database, you can make use of a type4 JDBC connection and these connections convert JDBC calls into a vendor-specific format. This JDBC calls format offers improved type 2 driver connectivity. Due to this reason, there is no need to convert data calls to ODBC (Object database connectivity) or any database API. A dynamic query mode in Cognos supports the following types of relational databases.
1. Microsoft SQL database server
2. Oracle database
3. IBM database 2
4. Teradata system
5. Netezza
To support the OLAP database source, both java and XMLA data connectivity offers enhanced and scalable MDX for various OLAP versions and technology. The Dynamic query mode can also be used with the various OLAP data sources:
In general, the DB2 connection types are used to Connect DB2 windows, UNIX, and Linux, operating system platforms.
The common connection parameters used in DB2 data sources included are
1. Database name
2. Timeouts system
3. Sign on management
4. DB2 connect string
5. Collation sequence management
Data Source Security set up:
Data source security can be specified by using the IBM Cognos authentication environment. As per the data source system, different authentication will be configured in the Cognos connection.
1. No authentication: This connection allows users to login into the data source without using single sign-on credentials. This type of connection will not provide any data source security.
2. IBM Cognos software service is very credential: In this type of single sign-on method, first, you need to log into the data source management to access IBM Cognos service, and here the user does not require a separate database single sign-on system. In any live environment, it’s always good to use individual database sign-on.
3. External namespace: This requires the same business intelligence logon for the credentials to authenticate the external authentication namespace. Here the user must be logged into the IBM Cognos system with the help of namespace before logging into the data source and that should be active.
The following diagram explains this;
Here all the data source system also supports data source single sign-on specification for individual users, groups, and roles. If the data source requires any data source sign-on, then you will be prompted to access each data source. IBM Cognos also offers security at the cube levels.
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Cognos packages used:
In this section, we will be explaining how to create Packages in Cognos:
First step:
How to create a package?
In IBM Cognos, users can create packages for SAP business warehouse or any power cube data source system. Here the packages are located in the public folder as shown in the screenshot:
Once the package is deployed, the default configuration will be applied to the package. Here you can configure the package by using different settings and you need to modify the settings.
One point to remember, to configure a package, you should contain the administrator privilege.
First, you need to package in the public folder -> then click on more buttons -> which come under the action tab as shown below in the following screenshot.
Now click on the button to modify the package configuration -> click on select to analyze. Now it’s time to select the default analysis which is used to define packages -> then the new analysis is generated. Click Ok -> then change the package settings -> then click “Finish”.
Now it’s time to create a package:
Go to the package tab in the public folder -> then create a new package by using IBM Cognos connection.
Select the data source -> you need to use it in the package -> click OK.
Schedule the reports in IBM Cognos:
Here users can also schedule the various reports in IBM Cognos as per the business requirements. Now schedule the report, that allows the user to save the refresh time source-> then you can also define the various scheduling package properties like time zone, start/ end date, and frequency.
To schedule any report -> select the report-> to go to more button as shown in the below screenshot:
You got an option -> then add a new schedule -> now select the new schedule button as shown below:
Here user can select the following methods under the new schedule tab:
1. Frequency
2. Start/end date
3. Priorities
4. Daily frequency set up.
When you define the scheduling property -> you can save it by using the OK button at the bottom tab. Now disable the schedule option -> that will allow users to make any schedule inactive -> but this schedule will be saved on the report.
To edit an existing schedule -> you need to select the report -> to go to more. Here you can also modify an existing schedule time or remove it permanently.
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Cognos Framework manager overview:
IBM Cognos framework manager is mainly used to generate a business model of metadata that is derived from one or more data source management. This is a window based tool that is generally used to publish business models to manage the Cognos Business intelligence tool. The Cognos framework consists of packages mainly used for analytical reporting and data analysis purposes.
The fundamental concepts you should follow before you start with Framework manager:
1. Data source which is required to meet Business Intelligence needs.
2. The types of data warehouse systems used.
3. Data refresh in data warehouse management.
4. Business Intelligence reporting – which is available on a daily, weekly, or monthly basis.
Metadata modeling:
A metadata model specifies the collection of various database objects such as tables, columns, and also establishes relationships between the objects. Once you run the report, the metadata published in the business intelligence Cognos portal creates a SQL statement based on the query.
The following diagram explains the framework modeling:
IBM Cognos framework manager user interface:
This framework consists of the following components such as:
1. Project viewer details: This locates on the left side that allows the user to access all the already existing projects in a tree format.
2. Project information: This is available at the center pane used to manage data objects of an existing project. This consists of three tabs such as Explorer, diagram, and dimension view.
3. Properties details: This pane locates at the bottom which is used to set the value for various properties of an object in any project.
4. Tools used: this is located on the right side of the project that provides you the various important useful tools. Here user (you) can perform operations like search, display, or modify already existing objects.
Modelling Relational metadata:
Here once the user imports the metadata, the next step is to validate the object to perform reporting requirements. Users can also select the object that appears in the reporting and testing them. User can create two types of views in the metadata model:
1. Import view
2. Business view
The import view shows whether the metadata is imported from the various data sources. To perform validation of the data you have to perform the following steps:
1. You need to ensure the relationships reflect the reporting requirements.
2. Next step is to optimize and customize the data retrieval from the query subjects.
3. Optimize and customize the data retrieval by business model dimensions. Here you need to store the dimensions in a separate dimensional view.
4. Supporting the multilingual metadata handle.
5. Control how data will be used and those are formatted by verifying the query item properties.
The business view is used to offer the metadata information. With the help of this business view, you can perform operations like calculations, data aggregations, and applying the filters. And also you are able to build the reports easily by using a business view.
Cognos Query studio:
The Query studio is defined as the web based tool for creating the reports and queries in Cognos. This query studio is also used to run simple queries and reports.
1. Viewing the data:
Using the query studio, the user can connect the data source to view the data in a Cognos business tree hierarchy. Here you are able to see query subjects, item details, and query information.
2. Create the BI reports:
Here you can use a query studio to create simple query reports with the help of a data source. You are able to refer to already existing reports to generate a new report.
3. Changing the Existing reports:
You can also change the already existing data reports just by editing the various report layouts such as – Add charts, border styles, titles, and headings.
4. Data customization in reports:
Users can apply different customization techniques in reports, calculations, aggregations, and filters to perform operations like data analysis, drill down, and drill up methods.
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Cognos Ad hoc generation:
With the help of ad-hoc reporting, a user can generate data queries and reports to perform analysis. Ad-hoc reporting allows business users to generate simple types of data queries, reports, and dimension tables in DW (data warehouse).
This Query studio in Cognos Business intelligence offers the following features:
1. View the data queries and perform ad hoc data analysis features.
2. Save the reports for any future use.
3. Always helps to work with data in the given report just by applying filters, calculations, and summaries.
4. To create any ad-hoc report you have to follow the navigation; go to query studio -> login to IBM Cognos software-> click on a query on my data as shown in the following screenshot:
Then you have to -> select the report packages. Next time if you want to visit the same page -> you have to see the “selection” under recently used packages -> then click on the package’s name.
In the next screen -> you can add dimension elements, calculations, filters, and prompts.
Here you should insert the objects in order wise. To insert any object in the report -> here you have to use the insert button at the bottom of the query studio screen.
Below is the additional information you can use:
1. Inserting and filtering of the dimension elements.
2. Insertion of filters and prompts.
3. Insert the facts and calculations.
4. Applying the finishing touches.
5. Save, run, share, and collaborate.
At the top toolbar, you can create a new report, save the existing report, paste, cut, insert charts, drill up, and drill down, etc., as shown in the below screenshot.
Cognos Report types:
Here you can make use of different report types in the query studio to meet the business requirements while developing a product. The following are the key report types used in Cognos:
1. List reports: These types of reports are used to define the entire customer base requirements.
2. Cross tab reports: these reports are used to show product quantity sold out and different regions on a different axis.
3. Charts reports: here with the help of this report you can insert charts to show the data graphically. Here you can also combine a chart with a cross tab, or with a list of reports.
Filters calculations and their parameters:
Filters are used to limit the data type that is used in reports. You can also apply one or more filters while creating a Cognos reports and these reports will return the data items that meet the filter requirements or conditions. The following is the navigation to create custom filters in a report:
1. First you should select the column to filter.
2. Then click on the drop-down list -> from the filter button.
3. Now select the create custom filter button.
4. Then you will see the custom conditioning dialog window.
Filters parameters:
1. Condition: to get the condition parameter -> click on the list arrow to see your own choices.
2. Values: to get this parameter -> click on the list arrow to select your choices.
3. Keywords: This parameter allows the user to search for the specific data values available within the list.
4. Values list: with the help of this parameter user can make use of filter values -> then you can choose one or more data values -> then use the arrow buttons -> then click on add multiple values.
Conclusion:
I hope from this cognos tutorial, you may get some idea about how this business intelligence tool can be implemented and its features. This tutorial is best suited for those who are interested to learn data warehouse and visualization methods. The Cognos is emerging as a popular business intelligence tool due to its few major advantages like easy to use, learn, and perform various functionalities. Learning this tutorial will help you to master the few concepts of Cognos and get into a higher position when it comes to the profession.
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