It’s Always Surreal in Philadelphia, Where Art Meets AI in a Sweeping Space


Climbing up flights of stairs in a bank building full of rooms draped in surrealist art, tunnels with lurking beasts called “skin horses” and exhibits of keepsakes imaginary and real, I find myself looking at an art mural across a domed ceiling that I can explore with instruments next to me. Speaking into a microphone, I see my words scroll across the edges. My hands, thrust into a small chamber, are projected across the ceiling, highlighting parts of the mural. Suddenly, AI-generated descriptions emerge where I’d put my hands.

This is the Ministry of Awe, a new installation experience in Philadelphia that I was lucky enough to visit ahead of its opening, and it’s a welcome East Coast dose of strangeness. Created by Meg Saligman and over 100 other artists, it’s a six-story space that makes me think of Meow Wolf or long-time LA oddity the Museum of Jurassic Technology — or even London’s very real Sir John Soane’s Museum.

A creepy sculpture of a long-nosed beast with humanlike eyes and hair.

This “skin horse” lurks in the basement, if you look hard enough.

Scott Stein/CNET

The former bank building’s now an immersive art gallery full of hands-on experiences to unravel and a storyline too: messages in drawers, phones that can be dialed or answered, bathrooms that record your “deposits” with audio messages. Everything at the Ministry is an exploration of the meaning of banks and their associated power. But what drew me here just as much was the idea of how tech would fold into a space like this.

Watch this: I Saw the Future of Tech Art in Philly

Much like Meow Wolf’s explorations of layers of tech into artist installations, something I talked about at SXSW recently, Ministry of Awe is playing with tiny doses of AI — nothing that generates or replaces the work of artists but rather in a way that highlights and possibly enhances. The Ministry of Awe’s signature fifth-floor artwork, The Heavens, is a giant mural work by Saligman that’s projected across the segments of the ceiling. Angled seats let visitors hang around and gaze up, but several “instruments” in the room let you play with the space, too, created by the tech company Spatial Pixel.

A room with glowing ceiling murals, white chairs and instruments, including a microphone in a glass container.

A full look at the projector-filled room where the Heavens mural exists, along with interaction instruments. This is just one room of many in the Ministry.

Scott Stein/CNET

Spatial Pixel is focused on “spatial computing for spaces, not faces,” and was founded by Violet Whitney, former director of product and associate director of design at Google Sidewalk Labs, and William Martin, an architect and designer. Both also teach a course in spatial AI at Columbia University. 

Exploring AI through art

The Heavens’ interaction tools and how they’re designed to feel integrated and somewhat invisible are part of Whitney and Martin’s explorations of where AI could work in subtler space-aware ways. This fascinates me because AI, smart glasses in particular, are already trying to solve for this with very mixed success. What I’ve found is that art and entertainment can often be better places to explore ideas of AI in contained ways, with rules deliberately made to respect the work and art.

Two people, who are the founders of Spatial Pixel, stand in a room filled with glowing murals.

Spatial Pixel’s team in the room they helped design.

Scott Stein/CNET

Whitney and Martin met Saligman in the same Philadelphia neighborhood, which is how they ended up collaborating on the Ministry of Awe’s exhibits. The Heavens experience is run using Spatial Pixel’s open-source platform, called Procession, that blends multiple AI models into a system that works in physical spaces. Whitney and Martin already have an interactive lab space for it at Columbia, but the Ministry of Awe is a public test-bed, working off art that they want to keep sacred. 

“A lot of what we’ve been doing is finding ways of changing the mural, or the way that you see the mural through light. A core way we’ve been trying to allow visitors to interact with it is to pick up on the things that they’re saying in the space,” said Whitney. “We want to take the things they’re saying and change the mural based on their words and what they point at.”

A vaulted ceiling in a lobby with art and windows for Ministry of Awe in Philadelphia.

The Ministry of Awe’s multilevel former bank building has many rooms inside, many of them interactive, and they were designed differently by different artists.

Scott Stein/CNET

Right now, a lot of the mural interactions are simple and ephemeral: My words disappear, my highlights fade. But the Ministry of Awe’s toying with the theme of banking in personal data, too. And the software being used to run the installation is programmable, so Spatial Pixel aims to keep evolving what happens over time.

“Our goal is eventually to record what the people are contributing, with the right consent. But then maybe those ideas become like this bank. It is a bank, after all, to store these ideas, and then Meg can use them and review them and use it to evolve the painting and physical space. And so it becomes this sort of perpetual dialogue with the muralist,” said Martin.

It’s part of the thinking that Spatial Pixel wants artists to play with, as opposed to tech companies. 

A mural with an angel and words highlighting parts of the painting.

Words overlay with art, depending on how you interact. The work changes slightly over time.

Scott Stein/CNET

“What if you could actually talk to a painting? What if you could actually interact with a work of art and then explore it in new ways? We realized,” said Martin, “that accessing these tangible computing techniques, like being able to recognize gesture, move objects around — there’s certainly a lot of academic groups that are discussing this, but it’s still really inaccessible to the actual designers that want to make experiences in that way.”

The idea echoes experimental AI art I saw in Austin at SXSW just days after my Ministry of Awe visit — questions about agency and ownership, where boundaries between AI and personal work get drawn. And as I toured the Ministry space with Meta’s smart glasses on my face, it made me think about how smart glasses — and most AI tools — right now have almost no consideration for this delicate line. 

But they’ll need to. And maybe art spaces are the places to begin to think it out, with no glasses or personal wearable tech needed at all.





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SLA in Pega – Table of Content

What is Pega?

Pega is a tool for managing business processes developed in Java. It uses Java and OOPs concepts. It has become more popular because of its agile way, flexibility, and extensibility. As Pega is a no-code tool, it is very easy for non-technical people to learn how to build complex applications using Pega. It has a dev studio in it that allows the owners of the business, sales leaders, and marketing teams to work directly with the developers to create new applications, automate and improve business processes and learn the business as it works to improve the customer experience. All about Pega begins with the company’s need and customer experience, and it comes with decades of evolution to continuously improve.

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What is SLA in Pega?

SLA stands for Service Level Agreement. SLA is one of the valuable features of the Pega CRM platform. Service Level Agreements enable us to set up goals and deadlines as part of the case management process. The main purpose of SLA is to help the task force to handle everything on time. Pega Rules Process Commander will monitor each SLA rule on taking care of performing a particular event action that was configured on that specific rule. It also adjusts the urgency associated with that task by increasing the urgency number. This may highlight the task in the employee’s worklist as it requires attention. So, based on the urgency of the task, we can sort the worklist. For every assignment, the default urgency is 10. 

A Service Level Agreement defines time intervals as a goal and a timeline, which are used to standardize the way you solve work in your application. It creates a deadline to complete the work. When we create a goal and deadline, Pega creates an SLA. We can configure service levels for process, steps, stages, and entire classes. In Pega, there are four levels for SLA: start, Goal, Deadline, and Passed deadline.

  • Start: This is the step at which the service level timing begins. It begins at zeroth hour.
  • Goal: It states how long the assignments should take. This step is measured from when the assignment or the case begins.
  • Dead Line: It defines the amount of time the case or step may take before it is late. It is measured from the time when the assignment or case begins.
  • Passed Deadline: Passed Deadline defines when to take further action as the assignment or the case has passed the deadline. It measures the time that passed since the deadline for a still open assignment.

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Importance of SLA

  • SLA makes sure that your service provider is on the same page in terms of standards and services. It is important to set clear and measurable guidelines as they reduce the likelihood of client disappointment and provide recourse if the obligations are not met.
  • SLAs provide recourse for the unmet service obligation. If the obligations are not met by your service provider, then there will be significant consequences for the reputation of your company. So, we must include consequences in the SLA if performance standards are not met. 
  • SLA provides peace of mind to your clients. They have a contract to which they can refer, which enables them to hold their service provider responsible and which specifies exactly the type of service they expect. If the agreed requirements are not met, they can mitigate some of the impacts through financial compensation from their provider. 

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What are the types of SLAs?

There are four types of SLAs. They are:

Assignment SLA:

An SLA referred to an assignment is known as assignment SLA. This SLA is started when the assignment is created and ended when the assignment is completed. Under the newly Assigned Page, the assignment urgency is set in the property pxUrgencyAssignSLA.

Case level SLA:

An SLA, when referred to the case level, is known as Case level SLA. Throughout the lifecycle of a case, this SLA is applicable. It is started when a case is started and ends when the case is ended. This SLA is identified under the workpage in the standard property pySLAName. It is set in a pxUrgencyWorkSLA property under pyWorkPage. Case level SLA urgency is set in a pxUrgencyWorkSLA property under pyWorkPage.

Stage level SLA:

When an SLA is referred to at stage level, it is called Stage level SLA. It is started when a case enters a stage and stops when the case leaves the stage. Urgency in Stage level is set in a pxUrgencyWorkStageSLA property under pyWorkPage.

Step level/Flow level SLA:

When an SLA is referred to as a step or flow level, it is called a Step level or Flow level SLA. A step level SLA starts when a process or step is started and stops when the process or step is ended. A Flow level SLA is started when a flow is started and stops when a flow is ended. A step SLA overrides a flow SLA if present. In the case type rule, step SLA can be referred to in every step under the stage. A flow SLA is referred under the process tab of the flow rule. The flow or step level urgency is set in the pxUrgencyWorkStepSLA property under pyWorkpage.

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How to configure SLA?

An SLA is an instance of class Rule-obj-service level. This SLA event is written to the queue class System-Queue-service level and is processed by an OOTB agent ServiceLevelEvents of the ruleset Pega-ProCom. In Record Explorer, SLA rules can be found under the Process category.

  • Start of Service-Level: This step involves setting up initial urgency and conditions to trigger the SLA rule. 
    Based on three different conditions, an SLA can be marked as ready. Only when a specific condition is met, the SLA entry will be written to the queue class.
  • Immediately: When this option is selected, SLA will be written to the queue class when the assignment with SLA gets created.
    Dynamically defined on a property: when this option is selected, it accepts a date-time property as the input, and when the specified time is reached, it writes an entry into the queue class.
  • Timed delay: When this option is selected, with a time delay, the SLA entry will be written into a queue class. The time delay is specified in minutes, hours, and days fields.
  • Service Level Definitions: This step is used to define different intervals in an SLA. They are goal, deadline, passed deadline. An interval can be defined in two ways. They are

                  1. Interval from when the assignment is ready

                  2. Set to the value of the property.

How do we add a service level to an assignment?

  • Open case type from designer studio
  • Select any case type that is available
  • Select the step for which SLA to be set
  • On the right side, select the goal and deadline tab to configure the service level
  • Enter the goal and deadline 
  • We can also enable the notify option that notifies when the goal or deadline is reached.

How do we add a service level to a case?

  • On the explorer panel, click on the case types to open the case explorer
  • Go to the settings tab on the case life cycle
  • Select goal and deadline under the settings tab.
  • Select consider goal and deadline.

To add a service level throughout the case life cycle:

  • Open case types
  • Select any case type that is available
  • Select the step for which SLA to be set
  • Click open SLA on the right side
  • Configure the goals and deadline.
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Conclusion

In this blog post, we have covered all the important information about SLA in Pega. I hope you found this blog helpful and gave you knowledge on SLA’s, levels of SLA in Pega, configuring SLAs, etc. If you feel anything to be added or uncovered in this blog, feel free to drop a comment in the comment box. 

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