WSO2 Launches Agent Manager to Bring Identity, Governance and Scale to Enterprise AI Agents


New, open platform aims to balance innovation and risk management in the era of AI agents

India – May 7, 2026 – WSO2 today announced the beta launch of WSO2 Agent Manager, an open control plane for AI agents, giving enterprises a unified way to identify, govern, secure, and scale agents across environments. As organizations move from AI experimentation to production, WSO2 Agent Manager addresses a critical gap: bringing visibility, control, and accountability to autonomous agents operating across the enterprise.

Organizations are accelerating adoption to avoid being left behind, driven by the promise of non-linear productivity gains that agentic systems can unlock. However, operational maturity is lagging behind. Many teams are forced to choose between moving fast with limited visibility and control, introducing significant unmanaged risk, or slowing progress to build operational frameworks for each runtime and environment. According to Gartner, more than 40% of agentic AI projects are expected to be canceled by 2027 due to rising costs, unclear value, and insufficient risk controls.

WSO2 Agent Manager extends WSO2’s long-standing role as the enterprise control layer into the era of AI, making agents from being invisible to first-class, governed participants in enterprise systems.

“AI agents introduce a fundamentally new challenge. Their autonomy and probabilistic behavior make them powerful but also difficult to control,” said Rania Khalaf, Chief AI Officer at WSO2. “With WSO2 Agent Manager, we’re bringing agents into the enterprise fabric where they are no longer invisible processes, but identified, governed, accountable entities that can be securely operated at scale.”

As enterprises deploy increasing numbers of agents, many are encountering “agent sprawl” with limited coordination, inconsistent controls, and growing compliance risks, often compounded by fragmented tooling across frameworks, runtimes, and hyperscalers. WSO2 Agent Manager addresses this by establishing a centralized system of record for all agents, enabling organizations to innovate freely by choosing the frameworks that best fit their use cases while maintaining a consistent approach to agent operations. This includes unified governance, performance insights, and policy enforcement for agents running both within Agent Manager and across external environments.

Key capabilities include:

WSO2 Agent Manager Named

‘Best Innovation in Open Source AI’ at

AI TechAwards 2026

● Federated agent management – Manage agents across frameworks and environments, i.e. cloud, on-premises, and hybrid, from a single control plane.

● Agent identity and access delegation – Establish strong identity for agents and securely delegate access, ensuring every action is authenticated, authorized, and auditable.

● Centralized governance and guardrails – Define and enforce policies across agents, LLMs, and tools to control behavior, reduce risk, and ensure compliance.

● Visibility, traceability, and observability – Gain deep insights into agent behavior with end-to-end tracing and track how agents are doing with a rich evaluation framework.

● Secure, scalable runtime – Deploy agents in a Kubernetes-native, zero-trust environment with isolation and lifecycle controls, including real-time intervention.

● Open, framework-agnostic foundation – Built on open standards including OpenTelemetry, OpenAPI, and MCP, enabling compatibility with leading frameworks such as LangGraph, CrewAI, and Ballerina without vendor lock-in. WSO2 Agent Manager, which will be generally available in June 2026, is released under the Apache 2.0 license and is designed to avoid vendor lock-in. By embracing open standards and an open source license, the platform strengthens digital resilience, giving organizations the freedom to innovate while retaining enterprise-grade control over their agents and full ownership of their technology stack.

About WSO2

WSO2 provides the foundational technology that powers the agentic enterprise, enabling organizations to build, govern, and scale autonomous, AI-driven systems safely and reliably. WSO2’s unified stack includes its agent platform for orchestrating and managing autonomous agents as first-class actors within enterprise workflows; an industry-recognized API platform for creating, managing, and scaling secure APIs; an integration platform for connecting applications, systems, and data across complex digital landscapes; an analyst-recognized identity platform for managing secure and seamless access and governance; and an engineering platform for accelerating digital product creation in an AI-ready environment. By combining these capabilities, WSO2 allows enterprises to accelerate innovation, and deliver intelligent, trusted digital experiences at scale. Founded in 2005, WSO2 has offices in Australia, Brazil, Germany, India, Spain, Sri Lanka, the UAE, the UK, and the US, generating over USD 100M in annual recurring revenue. Visit wso2.com to learn more.

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Recent Reviews


Do your friends or family members love to share reviews of products purchased such as skincare or clothing hauls and more? With that being said, have you considered where you can find a similar one? Well, most of you might be doing the same!

This is the power of User-Generated Content (UGC): authentic, reliable content created by customers that significantly influences their purchasing decisions. Even a high-paid ad can beat this! According to reports, over 93% of marketers use UGC in their marketing strategies and claim that it performs well over traditional content.

Here in this guide, we will discuss everything about UGC, its types, the benefits of using UGC content marketing, and so much more to help your brand succeed in today’s digital environment. So, let’s get started!

What is User-Generated Content (UGC)?

User-generated content (UGC) refers to a kind of content created by the customer/ fan and not the brand (videos, photos, reviews, blogs). It is a novel type of word-of-mouth marketing, in which end users communicate their personal experiences, opinions, or views regarding a given product on social media.

You may have heard some creators on Instagram making an unboxing video, talking about their opinion on a certain skincare item, or a cheap but cute clothing item. The list continues! UGC is real and honest, that is why it is one of the most effective digital age marketing tools.

Why is User-Generated Content Important?

UGC content is important for the following reasons:

Importance of User-Generated Content

  • Authenticity: Consumers are now seeking transparency and authenticity. UGC offers precisely that.
  • Trust Over Promotion: Traditional ads are slowly getting behind. Most customers put their trust in organic user recommendations.
  • Connectivity: The moment you see actual individuals use your product; there is immediate relatability.
  • Community Building:It will turn your audience into brand ambassadors.
  • Cost-Effective Marketing: UGC reduces content creation costs while expanding reach.

Sharing the Role of a UGC Creator

A UGC Creator is an individual who produces content of brands in various forms, including videos, photos, or testimonials, based on personal experience. Unlike traditional influencers, creators of UGC value the storytelling and authenticity of products more than the number of followers.

The brands also engage the UGC creators to acquire content that can be mapped and resonate with the audience on platforms like Tik Tok, Instagram and YouTube.

Significant Returns to Brands on UGC

Gains Credibility and Trust

That’s simple. People trust people. UGC provides social validation of your brand, proving that there are people who love your product or service.

Increases Interactions and Sales

The UGC will increase click-through and conversion rates compared to the ones created by the brand since it is less persuasive and more authentic.

Comes up with Unique, Authentic Content

Your consumers are already curating content, providing you with new, imaginative, and different content to reuse in your marketing.

Different Forms of User-Generated Content

There is a lot of UGC, all of which has a specific marketing purpose.

Reviews and Testimonials

Social media, such as Google or Trustpilot, are full of UGC, which takes the form of reviews. Many companies share customer reviews on their social media channels to improve visibility.

Photos

When UGC creators share real pictures of the product, it helps to increase credibility about the brand or the product.

Videos

TikTok, YouTube Shorts, and Instagram Reels operate under UGC. As an example, benefit perfume re-posts makeup tutorials by influencers who feature its products as genuine endorsements to sell.

Blogs and Articles

Reviews or user experience experiences are long-form materials that increase SEO and brand credibility.

Issues and Problems of UGC

Although UGC offers unbelievable opportunities, it requires effective management.

Quality Control: Not everything works with the brand standards- filter it.

Brand Reputation: Vet contributors avoid being associated with harmful or off-brand materials.

Moderation Work: Review UGC submissions in real-time to prevent improper and harmful posts.

The Future of UGC: Authenticity Met with Innovation.

The future of UGC marketing is bright and is changing at a rapid pace.

In the coming years, we’ll see:

  • AR filters or metaverse experiences (as UGC)
  • AI-assisted UGC creation
  • Greater brand-consumer cooperation.

Central to UGC, it will remain a bridge between brands and consumers that drive communities based on trust, creativity, and experiences.

Moving to the Final Part

User-generated content is not a fad of marketing; it is the future of brand communications. It makes your brand more human, increases reach, and authentic relationships that are invaluable to purchase with ad money.

Next time you come across someone online raving about a product they have bought, remember that is UGC in action. And to brands that are gold.

Keep ahead of all the trending blog topics with us!


Recommended Reads:
A Short Guide to Content Mapping
Five Benefits of User-Generated Content



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