Features of ServiceNow:

Automated Testing Framework:

It is possible to automate the applications in ServiceNow as the validation tests enable the users to turn their apps into production, easily removing the risks for any issues or negative incidents. The users do not need to test their applications separately once they run the automated testing framework in ServiceNow.

Advisory Board Workbench:

It is possible for the users to easily schedule and plan their work with the help of an advisory board workbench. The track of the attendees can be kept flexibly in a single user interface. Hence, there is no need to schedule any work or plans in the calendars, etc. 

Customer Relationship Management:

The customer has their own portal where they can manage all the assets, cases, contacts, contracts, etc. The only need of the user is to activate the portal plugin for customer services.

Application Portfolio Management:

 The application management has become an easy task with ServiceNow as it eliminates the risk of application duplicacy and aligns all the apps in a perfect architecture. This facility can be combined with the dynamic dashboard and then the user can have real-time notifications for his work. 

ServiceNow Express:

It is possible for the customers to have services such as third-party integrations. The release and production services have become very easy and quick with ServiceNow.   

Features of Jira:

Agile Development:

It is possible for the Jira user to utilise the features of boards such as scrum and Kanban smoothly. So whenever the user wants to start working with Jira, he is asked to choose the type of board as per the requirement. This is made possible using Agile as it is one of the fundamental approaches of Jira. 

Project Tracking:

The user can sort as well as filter his issues in Jira related to the specifications. It is very easy and feasible to plan, schedule, access, track, release and report using Jira.

Mobile Applications:

Jira enables working remotely with the help of its diverse applications other than on-premise systems. It has a facility of mobile applications for the project management as they are compatible with any type of android as well as with IOS devices. Therefore, it gets easy for users to stay online even if they are engaged with some other work.  

Reports in Jira:

The reports are a form of convenient information in Jira. Jira basically helps to gain a clear visibility about the reports. Not just this, but the reports also help the user in having a clear stats of the project for a complete lifecycle.

Jira Security:

It is not possible for any kind of bugs or members to gain access for anything that is not required. Jira security is very high regarding the access management of the projects. 

Issue Creation:

It doesn’t require the copy of the user’s email anymore. This is only happening because of the Jira platform as it is creating new tasks or even the requests using Jira easily. 

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Pros and Cons of ServiceNow

Pros

• ServiceNow is able to handle all the IT requests of the user situated across several departments using its tools and technology. The user can simply use it for handling and scheduling the change requests and for tackling some specific incidents. 
• The software of ServiceNow is completely customizable. The user can simply sort, scale, apply, as well as input the new incidents related to his project easily. The user is also offered templates in case he wants to deploy a new service for his company. 

Cons

• The overall platform of the ServiceNow is a little complex when a new client wants to start using it. Even the customization part is a little hard to manage.
• ServiceNow can have some tasks and then sub tasks nested inside them. By the time the client understands it, it already feels out missing on a lot. Hence ServiceNow requires proper management of the nesting system.
• There are less theme colours available in the software for the customization. 
• The ServiceNow mobile app is very complex for the user to set-up. 
• There are less ServiceNow technicians available as this is also mentioned in the ServiceNow service agreement. This raises an issue of incompatibility as ServiceNow is web-based and there may be some issues that need to be resolved at that particular time.

Pros and Cons of Jira:

Pros 

• Jira helps its users to have an integrated environment. This means Jira offers the project and issue tracking services which are integrated with a lot of other third-party softwares.
• Jira is one of the most suitable platforms for various users such as engineers, technical developers, project managers, and even the non-technical people.
• Jira provides the support of the roadmap whenever required.
• Jira users can raise any kind of issues while facing it and it is resolved by Jira support instantly.

Cons

• The size of the file of Jira is limited while doing the uploading process.
• The Jira reports are not available for reuse.
• Jira has a very confusing and comparatively complex user-Interface.

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 Conclusion

In this article, we have discussed ServiceNow and Jira along with their features and the reasons why we should opt Jira over ServiceNow. ServiceNow is a platform that supports ITSM and helps in the automation of various common business processes. Whereas, Jira is an issue tracking facility used for deployment and the management of agile projects. It helps the users in prioritising, assigning, tracking, and reporting the issues such as software bugs and helps in ticketing these bugs. We have also listed the pros and cons for both hence the user can make an appropriate choice before choosing out of these two.

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